Meet Josh Harris – Senior Vice President, Telesales

YP, Josh Harris, SVP, Senior Vice President, Telesales, senior leadership, leadership, culture, corporate culture, team member spotlight, employee spotlight
Oct
06
2016
Posted by: YP PR

Who Is Josh Harris?

  • Official Title: Senior Vice President, Telesales
  • Originally From: Seattle
  • Favorite Color: Seahawk Silver (“Is there any other?”)
  • Pet Peeves: Dishonesty
  • Learn more: LinkedIn

Josh Harris joined YP in June to oversee the company’s Telesales operations, including call centers in Birmingham, Jacksonville, Madison Heights (a suburb of Detroit), and Maryland Heights (a suburb of St. Louis). Previously, he served as Head of Strategic Partnerships and SMB Sales at Amazon Payments as well as Senior Leader of North America Telesales at PayPal Holdings, Inc.

At YP, Josh is leveraging his extensive experience and knowledge to help both transform how our Telesales business operates and accelerate its reach to new businesses across the U.S. “Knowing that when we ‘sell,’ we are truly doing more than something transactional. We’re helping small businesses succeed. That’s the stuff that changes people’s lives. And it’s one of the many reasons we should celebrate what we do every day at YP. I don’t know many jobs that carry that same opportunity.”

Transition is Exciting

“We have the tools, people, and products to create a new legacy for our company. We should not ignore the past, but rather, determine what our business needs to continue to evolve. As I tell my family, ‘YP has been around for more than 100 years – and yet, we’re just getting started!’”

Honing Your Craft

“Outside of working directly with customers, my favorite thing is engaging colleagues in healthy debates around how we can become better every day. I love asking, ‘what else?’ It keeps me focused on the goal. And, by the way, want to know what keeps me up at night? Missing that goal. Missing by any amount, big or small, it doesn’t matter. I lose sleep when I don’t execute to my full potential, even if I missed clearing the bar by a tenth of an inch.”

Love for Small Business

“I have a genuine affinity for small businesses that go head-to-head with the big brands. I appreciate their confidence in strategy, service, support, and, most importantly, because they always put the customer first. Small businesses offer an experience, they offer choice, and as corny as it may sound, they offer hope. As a father, I want my kids to grow up and experience the joys of mom and pop businesses.”

“That’s why, for a special occasion, you’ll likely find me celebrating at Texas de Brazil, rather than at some chain restaurant. It’s located in Birmingham’s Druid Hills neighborhood, just a stone’s throw from the Museum of Art and the Alabama Sports Hall of Fame. I’m always greeted as I step through the door. Dinners are an event. The service is extraordinary, the food tasty and well-seasoned, and the experience is far from the norm. The entire staff makes me feel like an honored guest. And when I walk back out the door at evening’s end, I’m already planning my next visit. How often do you feel that way after visiting a chain restaurant?”

Family & Fun

“Outside of work, I love being a husband and a father. So much fun revolves around spending time with our kids. When asked, ‘If your house were on fire and you could grab only one item, what would it be?’ I often reply, ‘I’d probably grab the external hard drive with all of our family pictures on it.’ But really, as long as my family is running out with me, I already have all I need.”

Fun Fact: What’s a Seahawk?

“A seahawk is another name for the osprey, but Seattle’s version is of the NFL persuasion. Seattle Seahawk fans have been referred to as the ‘12th Man,’ having twice set Guinness World Records for the loudest crowd noise at a sporting event. Their presence is so pronounced that the team retired number 12 in their honor. In recent years, 12th Man flags have appeared all over Seattle, including atop the Space Needle and painted on the tail of a Boeing 747-8 jet that flew over eastern Washington in a flight path spelling out the number 12.”

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